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Deputy Director – Pension Center of Excellence


Manhattan, NY, USA

Job Description


The Teachers’ Retirement System of the City of New York (TRS) is a public pension fund that provides New York City educators with retirement, disability, and death benefits. TRS was established on August 1, 1917 and is one of the largest pension plan sponsors in the United States, with more than $62 billion in assets and over 195,000 active and inactive members, retirees and beneficiaries.  

The role of the Deputy Director of the Pension Center of Excellence (PCoE) is to work in a collaborative fashion with TRS Directors to help set the agency’s Pension Management strategy, drive improvements in cross-organizational processes, set and implement TRS’ member-centricity strategy, and move the agency upwards on the organizational and pension management maturity scale.  

The Deputy Director of the PCoE will be results-driven, and will have advanced levels of analytical, influential, and communication competencies.  The Deputy Director will provide the TRS leadership team with key analytics and data, industry best practices, domain expertise, and practical knowledge in order to facilitate strategic decision-making, and will collaborate with various stakeholders to ensure the proper and timely implementation of strategic decisions.  

The results that the Deputy Director will aim to achieve for the agency include, but are not limited to, improved efficiency and accuracy of the internal pension management processes, reduced errors in TRS service request fulfillment, reduced transaction costs, reduced cost per member and cost per transaction, improved performance survey results, improved transparency into agency pension processes, and greater levels of innovation as TRS serves its members and stakeholders.   

Primary Duties & Responsibilities:

• Design a communication approach for the overall strategic direction of the Agency as pertains to Pension Center of Excellence (PCoE) vision as developed by Executive office

• Develop and implement applicable Agency wide Strategic Plan Initiatives, particularly as they relate to pension products and services

• Create and execute clear escalation path to Executive Office in a timely matter regarding challenges to development and implementation of the TRS business model

• Drive business model for the identification of new pension initiatives and innovations

• Provide up to date information on new legislations and services and initiatives as it relates to pension practices  

• Partner with stakeholders to improve upon organizational wide portfolio development

• Utilize business rules along with governmental standards and guidelines to drive process and discipline improvements

• Formulate a methodology utilizing metrics in performing root cause analysis and predictive trend forecasting for pension and business excellence

• Develop and drive internal quality improvement initiatives for the business

• Promote a collaborative, respectful and safe working environment among staff 

• Leverage internal stakeholders around but not limited to:
           o Business requirements gathering
           o Creation and management on annual department budgets
           o Department procurement needs
           o Overall team management and grooming


Minimum Qual Requirements


1. A baccalaureate degree from an accredited college or university including or supplemented by 12 credits in mathematics, statistics, accounting, and/or actuarial science and four years of satisfactory full-time experience implementing the provisions of a retirement plan involving the use of mathematical, statistical, actuarial or accounting computations, 18 months of which must have been in an administrative, managerial or executive capacity or supervising professionals implementing the provisions of a retirement plan involving the use of mathematical, statistical, actuarial or accounting computations; or 

2. An associate degree or 60 credits from an accredited college or university, including or supplemented by 12 credits in mathematics, statistics, accounting and/or actuarial science and six years of satisfactory full-time experience as indicated in “1”; or 

3. Education and/or experience equivalent to “1” or “2” above. However, all candidates must have 60 credits from an accredited college or university, including or supplemented by 12 credits in mathematics, statistics, accounting and/or actuarial science and the 18 months of experience in a supervisory, administrative, managerial or executive capacity as described in “1” above.


Preferred Skills


1. Strategic Planning

2. Thought Leadership

3. Dependency Analysis

4. Data Profiling Statistical Analysis 

5. Communications Strategy

6. Solid Microsoft office and report execution skills

7. Other:
a. Tableau
b. Data Analytics
c. Root Cause Analysis
d. Operations Analysis
e. Predictive Analysis
f. Continuous Quality Improvement (CQI)
g. Strong verbal and written communications ability


Additional Information


*  Must have 5-8 years of proven project/program management experience.
*  Operates with a high degree of integrity and builds credibility within the Agency. 
*  Engages others in ways that produce shared understanding and commitment to achieve a desired result.  


1. Analytical Thinking
2. Drive for Results 
3. Strategic Influence 
4. Effective Communications



To Apply

If interested, please apply via ESS for NYC employees and NYC Careers for external applicants.  Qualified applicants in a civil service Administrative title may apply.


Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.


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