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Director of Recruitment and Retention


New York, NY, USA

The Office of Personnel Services within the Office of the Commissioner is seeking a knowledgeable and energetic individual to serve as the Director of Recruitment and Retention. The Director of Recruitment and Retention will work closely with the Assistant Commissioner for Recruitment and Retention for the Office of Personnel Services (OPS) and the management team on matters of recruitment and retention and personnel policies that support the Administration for Children Services’ goals. As part of the process of organizational development that addresses succession planning throughout the Agency, the Director of Recruitment and Retention will play an instrumental role in the development of staffing strategies and implementation, plans to identify talent within and outside the Administration for Children Services agency. S/he will also partner with the Director of Talent Acquisition and divisional hiring managers in recruitment strategies to attract, retain and promote a diverse workforce. Serving as a trusted resource, the Director must be available to managers and supervisors by assisting them in addressing staffing challenges and provide a clear understanding  of  the  human  resource  impact  of  operational  and  financial  decisions  under  consideration. With a focus on the Agency’s largest, the Division of Child Protection, the Director of Recruitment and Retention is expected to identify opportunities to increase the satisfaction and retention of all staff; ensure  engagement  and  ongoing  professional  development  with  an  emphasis  on  continuous improvement,  learning  and  accountability.  Additionally,  the  Director  of  Recruitment  and  Retention  will oversee, develop and enhance ACS’ current performance management system to ensure a focus on the Agency’s goals; development of employee capabilities; aligned employee recognition programs; and retention of talent. The Director will be responsible for the staff in the Office of Personnel Services who perform the transactional functions of recruitment, employment processing and onboarding and their respective divisional portfolios. S/he will be expected to foster an environment of inquisitiveness, transparency,  open  communication,  trust  and  teamwork.  Specific  responsibilities  include,  but  are  not limited  to:

• Develop, formalize and manage the agency’s recruitment process
• Work closely with Division Liaisons to classify titles and ensure compliance with NYC Department of Citywide Administrative Services title Specifications
• Ensure personnel actions (i.e., salary adjustments; promotions, new hires) submitted by divisions are vetted and properly processed
• Ensure that  proposed  job  postings  and  newspaper advertisements  properly  reflect  the civil  service  titles that will be used to fill the position, including qualification; requirements and conform to the City’s title specification compensation structure
• Supervise Recruitment team member(s) to manage position postings, resume screening, and applicant correspondence and employment compliance screening and on-boarding
• Work closely with various units within the Office of Personnel Services to develop and monitor key recruitment metrics (e.g., staff turnover/retention rates, recruitment yields, resumes received, interview conducted, number of new hires, etc.) and compliance metrics using systems such as, but not limited to, NYCAPS; CHRMS; PMS and other internal systems
• Coordinate the hiring and onboarding of the contingent workforce (interns, consultants)
• Collaborate with executive staff and hiring managers to tailor recruitment strategies to the specific requirements  of  individual  positions  and  division
• Manage job postings, advertisements and recruitment efforts
• Provide support/orientation and training on ACS’ recruitment, hiring and compensation practices
• Work with the Budget team to process requisitions to hire and manage positions
• Develop best practice guides and professional development for hiring managers
• Oversee and assist in the processing of employee transactions (promotions, salary adjustments)
• Develop, formalize and manage the agency’s employment screening and onboarding process
• Review, vet and process highly sensitive and confidential documents
• Liaise with internal and external stakeholders (i.e., external contracted vendors, FISA, DCAS, OMB, DOI) to ensure selected applicants are properly cleared before on-boarding them into the agency

Minimum Qual Requirements


1. A baccalaureate degree from an accredited college or university, and four (4) years of broad progressively responsible experience including two (2) years at the administrative or managerial level in a governmental agency, business firm, civic or community organization operating in the area of social services. 
2. A satisfactory equivalent combination of education and experience. However, all candidates must have a baccalaureate degree from an accredited college and the two (2) years of experience at the administrative or management level as described in "1" above.


Preferred Skills


The preferred candidate must have experience working with NYC automated systems such as PMS, NYCAPS, CHRMS, PRISE and Citytime; Advanced skills in Microsoft Office (Microsoft Word and Excel); strong communication and writings skills;
Experience and knowledge of the City of New York’s human resources processes, with a particular emphasis on the areas of competitive talent acquisition and workforce strategy. 
Detail oriented, logical, and methodological approach to problem solving.
Demonstrated ability to enhance and/or develop and implement human resources programs and procedures to improve overall operations and organizational effectiveness. 
Experience in leveraging technology to automate HR processes. 
Proven leadership and management skills, with the superior interpersonal skills to influence, inspire, and engage staff.
Exemplary integrity, serving as a role model in exuding trust and transparency, and maintaining the highest of professional standards.

Additional Information


Section 424-A of the New York Social Services Law requires an authorized agency to inquire whether a candidate for employment with child-caring responsibilities has been the subject of a child abuse and maltreatment report. 

The City of New York and the Administration for Children’s Services are Equal Opportunity Employers Committed to Diversity


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