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Program Supervisor II


Burlingame, CA, USA


Easterseals Bay Area (ESBA)

Since 1927, Easterseals Bay Area (ESBA) has been leading the way to ensure individuals and families affected by disabilities can live, learn, work and play to their full potential. Headquartered in Walnut Creek, CA and with nine sites throughout the Bay Area, ESBA, a 501(c)(3) non-profit organization, serves 24 counties in Northern California, and is an affiliate of Easterseals Inc. which assists more than a million people through a nationwide network. ESBA provides individual behavioral services to approximately 3,500 clients with developmental disabilities and special needs, and has a specific expertise in serving clients diagnosed with autism.

ESBA is both a provider of services and, more importantly to its growth, a manager of a network of providers for those diagnosed with Autism Spectrum Disorder (ASD).

ESBA strives to improve the quality of life for the clients they serve and their families by providing the most advanced and comprehensive treatment services focused on evidence-based interventions. Key services provided include Applied Behavioral Analysis (ABA), therapeutic services, early childhood services, and comprehensive autism services.

Mission: Leading the way to ensure individuals and families affected by disabilities can live, learn, work, and play to their full potential.

Purpose: Changing the way the world defines views and treats disabilities so that every person can achieve their full potential.

ESBA’s Values: Courage, Integrity, Collaboration and Excellence

ESBA Culture

ESBA is a 501(c) (3) non-profit organization that identifies as a high growth startup with the goal of leading the charge in autism services. ESBA seeks employees who are agile, innovative, can work with dynamic market forces, drive change and work collaboratively. Qualified candidates must be forward thinking, hard workers, quality focused and possess strong executive presence. As ESBA transitions to a data-driven environment, it will be important that this individual is comfortable working in a fast paced, technology-enabled company that is moving towards a performance driven culture.


The Program Supervisor II supervises Applied Behavior Analysis (ABA) programs for a caseload of individuals with autism spectrum disorders, and manages a group of Behavior Interventionists (BI). The Program Supervisor II must be a BCaBA or BCBA and also supervises Registered Behavior Technicians (RBT), completing competency assessments, as well as individual and group supervision that align with BACB® supervision requirements.

Primary Responsibilities:

Clinical Responsibilities:

  • Supervise individualized ABA programs for individuals diagnosed with autism spectrum disorders under the direction of the Clinical Manager
  • Schedule and attend regular client visits with caregivers to review program effectiveness, make recommendations, monitor data collection, chart progress and provide parent coaching in the clients home, clinic and/or community.
  • Ensure clients receive interventions to meet the full extent of the services authorized; collaborating with scheduling to adjust staffing of treatment team as appropriate to meet the needs of the client.
  • Coordinate visits to overlap with Behavior Interventionists to observe sessions and provide coaching and clinical support in all settings where treatment is provided.
  • Regularly analyzes session data and reviews documentation submitted by Behavior Interventionists such as session notes and lesson plans; updates individualized programs to ensure that they reflect each child’s development and progress towards identified goals.
  • Assist Clinical Managers in conducting ongoing assessments every 3-6 months to generate treatment plans, and assessment reports.
  • Partner with the Clinical Manager to develop and implement Behavior Intervention Plans as needed.
  • Produce progress reports and treatment plans to meet the requirements and submission timelines of regulatory agencies and funding sources.
  • Plans and leads monthly or bimonthly treatment meetings with Behavior Interventionists in office for each client on case-load.
  • Assist Clinical Managers in developing and leading staff training for Behavior Interventionists.
  • Plans and leads treatment plan review meetings with family.
  • Follow the guidance of the Clinical Manager, addressing program delivery with families; including parent coaching to support the treatment plan, challenges with implementation, parent participation, scheduling, and work environment as necessary.
  • Must be available to provide support and overlaps during treatment hours for clients, up to 7:30pm on weekdays and Saturdays 9-3.
  • Must attend staff meetings, trainings, and other meetings as requested.
  • Responsible for completing additional job duties as assigned by Manager.
  • Attaining and achieving position competencies in relation to role responsibilities.

Administrative Responsibilities:

  • Responsible for meeting billable hour requirements set forth in annual budget and for providing efficient and effective service in all areas of performance.
  • Maintains accurate documentation of billable tasks that meets the requirements of regulatory agencies and funding sources, and is HIPAA compliant.
  • Track direct and indirect client sessions to ensure that services are provided to the full extent of the authorization for each client.
  • Assist scheduler in the process of assigning Behavior Interventionists to treatment teams based on identified needs of clients and staff.
  • Maintain up to date files for all clients assigned.
  • Participate in recruitment, interviewing, selection, and onboarding of clinical staff.
  • Responsible for completing additional administrative tasks as assigned by Clinical Manager.

Supervisory Responsibilities:

  • Ensure Behavior Interventionists in meeting productivity requirements set forth in annual budget and for providing efficient and effective service in all areas of performance.
  • Provide regular performance feedback to Behavior Interventionists supervised related to their strengths and areas for improvement, work with Behavior Interventionists to set goals for professional development; conduct formal performance reviews of direct reports, under the guidance of Clinical Manager.
  • Manage the performance of direct reports. Works directly with Clinical Manager to implement support/development plans and/or formal corrective action when necessary.

Clinical Supervisory Requirements:

  • Conduct supervision for RBTs as assigned.
  • May act as a Responsible Certificant with the BACB for assigned RBTs.
  • Provide coaching, modeling, and demonstration of specific strategies and/or activities to identified clinical staff members.
  • Model skills throughout ongoing training, regularly articulating the connection between the demonstration and specific content from ESBA’s RBT Training Program and ESBA’s Clinical Services Standards.
  • Track the training performance of staff members providing regular updates, metrics, results and escalated items to Managers. Follow up with hiring managers, on trainee status within the first 30, 60 and 90 days of hire. Provide on-site and Client home observations of Behavioral Interventionists.
  • Provide specific feedback to trainees throughout the training process on their performance documenting status and providing direction on next steps as outlined by ESBA and BACB guidelines and gives recommendations for staff development needs to Supervisors/Managers.
  • Report the need for additional didactic training for specific areas for RBT and other clinical staff. If employee does not successfully complete the training/certification, must escalate within 24 hours to Manager.
  • Document observations of performance in the field and provides input to People & Performance department utilized for developing and updating career development/ training content, materials, job aids, and procedures.
  • Assist in the creation of training tools and materials under the supervision of direct manager and department heads.
  • Coordinate with managers/directors to ensure training is provided to all assigned regions as needed


Minimum Education, Experience & Training Equivalent to:

  • BCaBA® or BCBA®
  • One year of experience designing and/or implementing ABA programs
  • Minimum of 6 months in a mid-level (program supervisor I) equivalent positon designing and supervising ABA programs and staff

Knowledge, Skills & Abilities:

  • Significant knowledge of Applied Behavior Analysis (ABA).
  • Experience implementing and/or designing ABA programs for individuals with ASD.
  • Familiar with the field of ABA, and knowledgeable of other community resources and agencies that serve children.
  • Sensitive to working with an ethnically, linguistically, culturally, and economically diverse population.
  • Ability to communicate effectively verbally and in writing; American Sign Language or bilingual ability preferred.
  • Ability to exercise confidentiality and discretion pertaining to the work environment and maintain all HIPAA requirements.
  • Ability to appropriately interpret and implement policies, procedures, and regulations of ESBA; training provided.
  • Ability to consistently demonstrate good judgment and decision-making skills.
  • A commitment to the values of the organization while demonstrating good judgment, flexibility, patience and discretion when dealing with confidential and sensitive matters.
  • Knowledgeable and skilled in computer/Microsoft processing software and excel. Must be able to use an iPhone or work cell phone if applicable.
  • Ability to work in an exciting, fast paced high energy environment while effectively multitasking.
  • Personable; able to work comfortably with individuals at all levels within the organization.
  • Commitment to ongoing training and development as it relates to clinical skills.

Physical Requirements:

  • Frequent bending, reaching, squatting, kneeling, twisting in order to observe, assess, and interact with clients.
  • Ability to stand or sit for extended periods of time, stand for up to 6-8 hours a day.
  • Occasional lifting, carrying, and loading/unloading toys and materials up to and including 25 lbs. to 50 lbs. used in home visits.
  • Visual and auditory ability to work with clients, staff and others in the workplace continuously.
  • Frequent speaking and listening (50%) to clients, staff, and other professionals in meetings and on the phone.
  • Frequent driving (to and from office and client homes).
  • Ability to utilize computer, iPhone or landline, fax machine, and copy machine.
  • Frequent proofreading and checking documents for accuracy.
  • Frequent exposure to disability disorders in clients; occasional emergency situation; occasional exposure to trauma; constant client contact and decision making; constant concentration required when working with clients.
  • Frequent work inside client homes; occasional work in outdoor settings.


  • Ability to obtain and maintain criminal record clearance through the Department of Justice (DOJ). The People & Performance Department must analyze DOJ/FBI live scan reports in accordance with applicable Federal, State, and Local laws, as well as fitness for the position.
  • Ability to travel to multiple work sites and client homes; reliable transportation needed.
  • Must have a valid California Driver’s License with Insurance, and maintain a clean driving record.
  • Must pass health screenings, obtain vaccinations and clear TB testing based on company policies.
  • Ability to obtain and maintain clearance through the Office of Inspector General.
  • Ability to obtain and maintain Safety Care certification.
  • Ability to obtain and maintain CPR certificate.
  • Must attend all ESBA required training.

Easterseals Bay Area is an equal opportunity employer

Easterseals Bay Area

Why Work Here?

We are an established non-profit in a start-up growth mode, with a fun culture and serve people in our community.

Easterseals Bay Area (ESBA) is a leading provider of programs and services for individuals and their families affected by autism, developmental disabilities and special needs. We are mission-driven and proud of our team members who work each day to ensure those affected by disabilities can live, learn, work, and play to their full potential. Our focus on clinical excellence includes a comprehensive clinical standards program that meets the rising demand for individualized and accessible behavioral health services. Our team – from client-facing practitioners to business and support staff – works together to take on autism and disabilities with an approach that benefits clients, their families, and the entire staff. You would be a great fit at ESBA if you are interested in being part of an organization that has a consistent track record of high-quality clinical standards, rapid expansion, and a dynamic employment environment with exceptional opportunity for personal growth. We are accredited by CARF International (CARF). This three-year accreditation certifies that ESBA meets internationally recognized standards for high-quality services and is the highest level recognition that CARF awards. The CARF surveyors noted that “the organization demonstrates a strong commitment to the clients [which is] clearly visible in the staff members’ conscientious attention to detail and collaborative efforts”. Founded in 1927 in Northern California, Easterseals Bay Area is a 501(c)(3) non-profit organization and an affiliate of the Chicago-based Easterseals national organization, which was established in 1919 and works in communities across America. ESBA has nine offices located in the Bay Area.




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