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Vice President, Human Resources


Brooklyn, NY, USA


Making a world of difference in the community since 1914, HeartShare Human Services of New York is a nonprofit human services agency dedicated to improving the lives of people in need of special services and support. It helps individuals develop to their fullest potential and lead meaningful and enriched lives in the community. 

Under the umbrella of Developmental Disabilities Services, HeartShare provides autism services, community habilitation, day services, early childhood services, employment and community programs, family support, wellness programs, individual support services, residential services and the HeartShare school.

HeartShare St. Vincent’s Services (HSVS) empowers children, individuals and families to overcome the challenges of family crises, addiction, mental illness and poverty. Founded in 1869 as St. Vincent’s Services, HSVS was formed in 2014 through an affiliation with HeartShare Human Services of New York. Today, HSVS is the third largest children’s services provider in the City, and its place in the HeartShare Family ensures that HSVS effectively and efficiently improves the lives of its clients. HSVS offers foster care and preventive programs, integrated health services, residential and housing programs and youth services and community development.

HeartShare and its Family of Services have over 100 programs in Brooklyn, Queens and Staten Island reaching nearly 35,000 New Yorkers annually.  There are 2,250 full and part-time employees and the agency has a budget of over $150 million dollars.  To learn more about HeartShare please visit


The Vice President, Human Resources will report to the President and CEO of HeartShare and will be a member of the senior leadership team. At the current time he/she will supervise the Manager of Compliance and the Human Resources Manager responsible for Employee Relations. The human resources department has a staff of approximately 14 individuals over whom the Vice President, Human Resources has ultimate responsibility.  When the new Vice President, Human Resources joins HeartShare he/she will have the opportunity to restructure and build onto the existing department.

The Vice President, Human Resources will partner with the human resources staff and the agency’s leadership to analyze human resource challenges and provide solutions that will impact a positive work environment.

The Vice President, Human Resources will foster an environment of direct and open communication and position him/herself as a trusted leader and advisor committed to supporting the growth and development of HeartShare and its employees. He/she will lead and direct the day-to-day human resources function to proactively support the agency’ s programs and staff in carrying  out the organization’s mission, vision, values and strategic objectives. He/she will be responsible for designing and implementing human resources programs that ensure consistency across the HeartShare divisions while maintaining the integrity and credibility of best business practices. The Vice President, Human Resources will understand the nuances of operating in a mission-driven culture and possess a high-level of sensitivity to the dynamics of effecting change.

HeartShare seeks a seasoned and highly respected individual who has led the human resources function at another human services agency and who has built a streamlined, high functioning department in service to all employees and constituencies.


  • Support the President and Chief Executive Officer by providing human resources expertise, guidance, support and decision-making, keeping the President and Chief Executive Officer andExecutive Leadership team informed and up to date on key projects and issues affecting the organization.
  • Build/develop a human resources team with competencies and expertise to advance the goals for the department.
  • Develop plans to implement existing human resources information systems (HRIS); track and apply relevant organizational/human resources metrics; contribute information, analysis, and recommendations to strategic thinking and direction.
  • Advance use of technology in human resources functions and activities to support programmatic and fiscal needs.
  • Implement human resources strategies by establishing department accountabilities, including benefits and salary administration; learning, training and staff development on human resource related policies and topics, such as sexual harassment policy; performance management; staff recruitment; human resources policies; employee relations; government compliances; employee recognition; etc. Develop and manage
  • project plans and the overall workflow of human resources activities.
  • Develop clear internal policy and procedure guide for managers to use throughout the agency and ensure that the human resources team is trained with expertise in the policies and procedures and is available to coach and advise managers to ensure consistent practices.
  • Participate in intra-agency projects and committees, as appropriate and relevant; accomplish special projects upon request and at the discretion of the President and Chief Executive Officer.
  • Maintain ongoing communication with agency administrators and program managers to keep them informed of human resources policies, regulations, and practices and their interpretation. Be responsive and timely to requests for assistance and support from program managers.
  • Guide management and employee actions by researching, developing, writing, and updating policies, procedures, methods, and guidelines; communicating and enforcing organization values.
  • Comply with federal, state, and local legal requirements by studying existing and new legislation, anticipating legislation, advising management on necessary actions in alignment with current employment law requirements.
  • Update job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations/committees to keep abreast of changes in workforce development.
  • Exhibit understanding, sensitivity and responsiveness to cultural difference present in the agency’s service and employee population.



  • 10+ years experience in a senior human resources role with, ideally, another human services or related organization
  • Experience in a high employee touch organization; comfort level working in diverse, multi-program agency
  • Excellent oral and written communication skills; ability to educate and respond to others in a timely, clear and succinct manner
  • Proven track record of successfully building an effective and cohesive human resources team
  • Results-driven orientation; collaborative, pro-active, hands-on approach to achieving effective outcomes and facing challenges head-on
  • Solid understanding of human resources practices, business issues, compliance concerns, state-of-the-art human resources information systems (specifically ADP) and metrics-driven decision-making
  • Thorough knowledge of city, state and federal laws and regultions affecting employer practices and compliance requirements
  • Bachelors degree or equivalent required; advanced degree in Business Administration, Human Resource Development or related field highly desirable; PHR or SPHR certification a plus.


This position description is based upon material provided by HeartShare Human Services of New York, an equal opportunity employer.


To apply to this position please visit:


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