Chief of Staff and Communications to the COO Senior Director

Hospital for Special Surgery (HSS) is consistently ranked No. 1 in orthopedics (for the 16th year in a row) and No. 3 in rheumatology by U.S. News & World Report (2025-2026). As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation.

HSS is seeking a Chief of Staff and Communications to the COO Senior Director. This hybrid role is based in New York, NY.

Compensation: $145,500 - $222,000 annually

What You Will Be Doing:

Communications Strategy and Execution
- Develop and execute a comprehensive communications strategy for the COO to reach frontline staff, operations and executive leadership, the CEO, and the Board.
- Shape the narrative and messaging around major initiatives, operational performance, and strategic priorities, ensuring consistency and clarity across audiences and channels.
- Oversee creation of materials (presentations, remarks, video scripts, written updates) for internal and external forums involving the COO.
- Provide coaching and feedback to the COO on messaging, tone, and delivery for high stakes engagements.

Communications Leadership
- Lead and supervise a Communications Lead responsible for management level and operations communications (e.g., Management Committee, Operations Town Halls, leadership updates).
- Ensure coordination of COO communications with broader organizational communications, marketing, and public affairs to maintain a coherent enterprise voice.
- Design and run COO-sponsored governance forums (e.g., Ops Council, Management Committee), ensuring clear agendas, decision rights, and follow-through.
- Partner with HR, Communications, and Operations leaders to design communication plans that support culture, engagement, and change initiatives.

Change Management and Special Projects
- Provide change management leadership for priority COO initiatives, including stakeholder analysis, communication plans, and adoption support.
- Lead or oversee special projects on behalf of the COO and VP, Operations & OE, from problem definition through execution and hand off.
- Synthesize insights and trends from across projects and operations to inform COO priorities, risks, and opportunities.

Regular Full-time position. HSS is a recipient of the Magnet Award for Nursing Excellence and is committed to providing an innovative, supportive, and inclusive environment.

HSS is an Equal Opportunity Employer.