Donor Relations Coordinator, WBUR Development

WBUR is in the middle of a five-year multimillion-dollar comprehensive fundraising campaign. The Membership & Development team is responsible for building and sustaining WBUR's community of supporters.

The Donor Relations Coordinator supports the organization's fundraising and membership goals by providing an engaging, comprehensive and exemplary donor experience through addressing inquiries, managing membership accounts, providing information on programs and events, and facilitating smooth communications between members, donors, and internal teams.

Key Responsibilities:

40% Donor and Member Relations
- Respond promptly and professionally to donor and member inquiries
- Inform donors about WBUR programs, events, and fundraising campaigns
- Resolve high volume of incoming requests by phone, mail, email, and web portal
- Assist with membership account management, including processing new memberships, renewals, and cancellations
- Collaborate with teams across WBUR to provide seamless donor experiences

25% Database Management
- Regularly audit member and donor records to maintain accurate and up-to-date records
- Utilize database reporting to assist in optimizing the donor experience and increase revenue

20% Feedback Collection & Insights
- Monitor database issues and highlight recurring patterns to improve operations
- Gather and analyze donor feedback to identify trends and inform fundraising strategy
- Identify and propose customer service projects for the department's part-time student team

15% Stewardship
- Support timely stewardship and assist in preparation and distribution of membership and donor communications
- Assist with coordinating member engagement activities and events

Qualifications:
- Bachelor's degree and 1-3 years' experience, or equivalent/relevant experience
- A genuine passion for WBUR's cause and mission
- Previous member service and fundraising experience preferred
- Strong verbal and written communication skills
- Ability to manage multiple inquiries simultaneously and prioritize tasks effectively
- Comfortable using database systems and basic office software
- Detail-oriented with good organizational skills

This position requires 3-5 days onsite in Boston and occasional evening and weekend hours. Required to work during on-air fundraising campaign periods each year.

Salary Grade: Grade 47 | Expected Range: $60,000 - $65,000

We are an equal opportunity employer.