Executive Director

The Executive Director is responsible for the management of the Assisted Living, Independent Living, Memory Care community and/or Skilled Nursing Facility. Ensures high quality resident care services, within budgetary guidelines, while meeting or exceeding Harbor Retirement Associates, LLC standards, and responsible for compliance with federal, state, local and HRA policies, procedures and regulations.

Essential Functions:

Internal Community Relations:
- Develops and implements community resident relations programs; solicits feedback from residents, families, and others to maintain and/or improve community hospitality and services
- Establishes effective relationships with other community department heads to ensure high quality resident care
- Oversees and monitors nursing services (if applicable) to ensure high quality nursing delivery systems
- Monitor resident care on a daily basis; conduct daily rounds; implement quality assurance programs for all departments
- Establish positive rapport with regulatory agencies; keep updated on changes in federal, state, and local regulations
- Oversee facility management of the community
- Ensures a high degree of customer satisfaction

Financial:
- Plans and develops operating budget within HRA guidelines
- Regularly monitors department performance and regularly analyzes the community P&L status
- Trains community management in pertinent cost control techniques

Associate Relations:
- Oversees the recruitment, selection, retention and termination of all community associates
- Ensures adequate and effective orientation and training of community job-specific duties
- Supervises and evaluates all community managers by providing ongoing coaching and timely feedback

Qualifications/Skills/Educational Requirements:

- Bachelor's Degree
- Current ECC and/or CORE Training certification as required and/or Community Residential Care Facility Administration (CRCF)
- Strong leadership skills with a minimum of two (2) years' experience in supervising and management
- Experience using Microsoft Office and Outlook software
- Able to communicate effectively with all levels of management, associates, residents, family members, and outside contacts
- Knowledge of current Federal and State laws pertaining to IL, AL, MC, SNF communities respectively
- Must possess a passion to work with and around senior citizens