Senior Communications Officer, Audience Research and Digital Analytics (Africa Regional Office)

The Foundation

We are the largest nonprofit fighting poverty, disease, and inequity around the world. Founded on a simple premise: people everywhere, regardless of identity or circumstances, should have the chance to live healthy, productive lives. We believe our employees should reflect the rich diversity of the global populations we aim to serve.

We provide an exceptional benefits package to employees and their families which include comprehensive medical, dental, and vision coverage with no premiums, generous paid time off, paid family leave, foundation-paid retirement contribution, regional holidays, and opportunities to engage in several employee communities.

The Team

The Communications Division, led by the Chief Communications Officer, oversees the foundation's global communications strategy. The division brings together internal and external communications to advance the foundation's mission to create a more equitable world.

Your Role

As Senior Communications Officer, Audience Research and Digital Analytics (Africa Regional Office), you will lead communications measurement, evaluation, and audience research to inform and strengthen the foundation's communications strategies across Africa (in particular Kenya, South Africa and Nigeria). You will translate data from social listening, media monitoring, and public opinion research into actionable insights that shape communications activities, issues management, and engagement with diverse audiences across the region.

The postholder will be based in Nairobi, Kenya, and report to the Deputy Director of Analytics and Deputy Director - Communications, Africa.

What You'll Do

- Build a pan-African research and analytics portfolio that supports communications activities to engage audiences on key priorities
- Translate research findings into research-informed communication assets and strategic recommendations
- Coordinate and manage vendors involved in the production, collection, and analysis of communications data and research
- Use social listening and media monitoring tools to translate real-time data into insights for communications strategy
- Conduct social, digital, and media sentiment analysis to support issues and reputation monitoring across multiple African markets
- Develop and maintain dashboards, scorecards, and reporting tools with key performance indicators
- Design and implement systems to measure outputs, outcomes, and impact of digital and integrated communications efforts
- Oversee the implementation of public opinion research projects (qualitative and quantitative)
- Scope, design, and manage audience research including segmentation, message development and testing, and perception benchmarking
- Develop measurement plans and evaluate the impact of foundation communications initiatives across diverse cultural, linguistic, and policy environments

Ability to travel up to 15% domestically and internationally.

Application Deadline: 23 March 2026

Your Experience

- Bachelor's degree (advanced degree preferred) in relevant discipline or equivalent professional experience
- 8-10 years of experience in communications research, measurement, evaluation, or audience insights focused on African audiences and media
- Demonstrated expertise in evaluating digital communications campaigns and media performance
- Deep understanding of pan-African media dynamics and context
- Strong proficiency in social and traditional media analytics, digital monitoring, network analysis, and sentiment analysis
- Experience building multi-channel measurement frameworks
- Advanced Microsoft Excel skills and strong data visualization skills in PowerPoint
- Experience using social listening and media analysis tools such as Brandwatch, Meltwater, or similar platforms
- Familiarity with digital analytics and tracking tools (e.g., Adobe Analytics, UTM/CID codes)
- Familiarity with and deep curiosity about AI-enabled tools and systems
- Experience interpreting quantitative and qualitative public opinion research methods
- Strong ability to synthesize complex information and communicate insights to diverse stakeholders

Must be able to legally work in the country where this position is located without visa sponsorship.