Senior Director of Residential & Transitional Programs

New Opportunities, Inc. is seeking a Senior Director of Residential & Transitional Programs. This is a full-time, exempt leadership position reporting to the President & CEO.

Basic Function:
The Senior Director provides strategic leadership and oversight of the agency's residential, housing, shelter, and coordinated access programs, including 24-hour operations. The position ensures program excellence through quality assurance, performance management, contract management, and regulatory compliance.

Responsibilities:

• Provide high-level oversight of multi-site residential, housing, shelter, and coordinated access programs.
• Direct, supervise, and mentor program directors and staff.
• Drive program planning using data analysis, trend identification, and customer feedback.
• Monitor outcomes, contractual/licensing requirements, and quality assurance.
• Manage budgets, fiscal stewardship, and grant/program sustainability.
• Build and maintain relationships with funders, government agencies, and community stakeholders.
• Ensure continuity of operations and address facility, safety, or staffing issues promptly.

Qualifications:

• Education: Bachelor's degree in Human Services, Social Work, Public Administration, Criminal Justice, Nonprofit Management, Business Administration, or related field (Master's preferred).
• Experience: 5+ years of progressively responsible leadership in housing, homelessness, shelter, or human service programs. Multi-site management, contract compliance, and staff supervision experience preferred.
• Skills: Strong leadership and team development, data analysis, contract management, and communication skills.
• Certifications: Valid Connecticut driver's license and Mandated Reporter Certification required.