Executive Director Digital Hospital & Patient Command Center

Executive Director Digital Hospital & Patient Command Center
Allegheny Health Network

GENERAL OVERVIEW:
This role will lead AHN's digital hospital services and oversee the Patient Command Center, advancing innovation in virtual care, telehealth, and centralized patient transfer operations. This position is responsible for ensuring seamless patient access, improved clinical outcomes, and operational efficiency across the network.

ESSENTIAL RESPONSIBILITIES:
- Perform management responsibilities including hiring, coaching, development, performance management, and staff productivity. Plan, organize, staff, and manage day-to-day operations. (20%)
- Lead the development, implementation, and advancement of digital health initiatives, including telehealth, remote monitoring, and virtual care delivery. (20%)
- Manage and optimize the centralized transfer center, leveraging technology for real-time bed management and triage coordination. (15%)
- Establish and monitor KPIs for digital health adoption and transfer center operations. (15%)
- Collaborate with clinical and operational leaders to streamline workflows and ensure continuity of care. (10%)
- Ensure compliance with HIPAA, data security, and all relevant regulatory standards. (10%)
- Promote patient safety and satisfaction through continuous improvement initiatives. (10%)

QUALIFICATIONS:
Required:
- Bachelor's degree
- 10+ years of leadership experience in healthcare operations, digital health, or patient access
- Proven success in telehealth implementation and large-scale transfer operations
- Strong knowledge of healthcare regulations, data privacy, and interoperability standards

Preferred:
- Master's degree in Healthcare Administration, Business, or related field
- Doctorate

Full-time, On-site position in Pittsburgh, PA.