Executive Director Digital Hospital & Patient Command Center

Executive Director Digital Hospital & Patient Command Center
Allegheny Health Network
Pittsburgh, PA

General Overview

This role will lead AHN's digital hospital services and oversee the Patient Command Center, advancing innovation in virtual care, telehealth, and centralized patient transfer operations. This position is responsible for ensuring seamless patient access, improved clinical outcomes, and operational efficiency across the network.

Essential Responsibilities

• Perform management responsibilities including hiring, coaching, development, performance management, and staff productivity (20%)
• Lead the development, implementation, and advancement of digital health initiatives including telehealth, remote monitoring, and virtual care delivery (20%)
• Manage and optimize the centralized transfer center, leveraging technology for real-time bed management and triage coordination (15%)
• Establish and monitor KPIs for digital health adoption and transfer center operations (15%)
• Collaborate with clinical and operational leaders to streamline workflows through integration of digital platforms with EHR systems (10%)
• Ensure compliance with HIPAA, data security, and all relevant regulatory standards (10%)
• Promote patient safety and satisfaction through continuous improvement initiatives (10%)

Required Qualifications

• Bachelor's degree
• 10+ years of leadership experience in healthcare operations, digital health, or patient access
• Proven success in telehealth implementation and large-scale transfer operations
• Strong knowledge of healthcare regulations, data privacy, and interoperability standards

Preferred Qualifications

• Master's degree in Healthcare Administration, Business, or related field
• Doctorate

Position Details

On-site | Full time | Job ID: J277787
End Date: March 20, 2026

Highmark Health and its affiliates prohibit discrimination against qualified individuals and are equal opportunity employers.