Operations & Governance Manager

Organization: CHAI: Comprehensive Housing Assistance, Inc.
Location: Baltimore, MD | Full-Time | Exempt | On-site (5 days/week)
Salary: $75,000–$90,000 annually
Reports to: VP, Community Housing & Development
Posted: March 4, 2026

ABOUT CHAI
CHAI is a nonprofit housing and community development organization serving northwest Baltimore. For almost four decades, CHAI has been forging deep connections and helping residents of all ages thrive. CHAI's work is informed by Jewish values including Respect (Kavod), Community (Kehillah), Diversity (B'tzelem Elohim), Integrity (Derech Eretz), and Drive (Ometz Lev).

POSITION OVERVIEW
The Operations & Governance Manager is a strategic administrative leader who partners closely with the CEO and senior leadership team to maximize organizational effectiveness. This role blends high-level executive support, board governance management, and administrative team leadership.

KEY RESPONSIBILITIES

Executive Leadership Support
- Provide comprehensive administrative support to senior leadership including complex scheduling and proactive anticipation of needs.
- Coordinate meetings across senior leaders, board members, and external stakeholders.
- Communicate on behalf of executive leadership with the Board of Directors, committee members, and external partners.
- Prepare, edit, and manage correspondence, reports, presentations, and governance materials.
- Track action items across leadership and board commitments.
- Manage agency memberships, subscriptions, and executive signature requests.

Board & Governance Management
- Serve as the primary administrative liaison to the CHAI Board of Directors.
- Maintain and manage the Board Portal; ensure timely distribution of materials.
- Schedule Board and Committee meetings; coordinate logistics and track attendance.
- Prepare accurate minutes for Board and Committee meetings.
- Ensure governance processes are followed and documentation is maintained.

Operations & Administrative Leadership
- Supervise front desk and administrative staff.
- Establish, document, and improve administrative systems and workflows.
- Oversee day-to-day administrative operations.
- Serve as primary point of contact for office vendors and service providers.
- Oversee agency file management systems.
- Monitor office technology needs and coordinate with IT support.

QUALIFICATIONS
- 5+ years supporting senior leaders in complex, fast-paced environments.
- Demonstrated experience managing competing priorities and sensitive communications.
- Experience supporting board governance or nonprofit leadership preferred.
- Supervisory experience preferred.
- Bachelor's degree preferred or equivalent professional experience.

COMPENSATION & BENEFITS
- Salary: $75,000–$90,000 commensurate with experience.
- Medical insurance; 401(k) with 100% immediate vesting of employer match.
- Employer-paid Life/AD&D and Long-Term Disability.
- Optional Dental, Vision, Short-Term Disability, FSA/HSA.
- Waived membership fee to the Baltimore Jewish Community Center.
- Wellness programming and Employee Assistance Program (EAP).
- Generous paid time off including vacation, sick leave, and paid holidays.