Operations Manager

The Massachusetts Department of Public Health (DPH) is seeking an experienced and strategic Operations Manager to help advance its mission of promoting health, wellness, and equity across the Commonwealth within the Bureau of Community Health and Prevention.

This role offers the opportunity to work at the center of public health operations, supporting programs that directly impact communities while helping to strengthen systems that ensure equitable opportunities for good health. The Operations Manager serves as an essential connector between strategy and execution, translating bureau priorities into effective, well-coordinated operational practices.

Duties and Responsibilities:
- Provide leadership and oversight of bureau-wide administrative operations, ensuring alignment with departmental and Commonwealth policies.
- Partner with bureau leadership to assess operational needs, allocate administrative resources effectively, and optimize workflow across functions.
- Oversee key administrative processes including travel authorizations and reimbursements, car rental coordination, print services, and alternative work schedule implementation.
- Establish and maintain bureau protocols for public records requests, privacy compliance, and records retention.
- Serve as the primary liaison with Facilities to address workspace needs, equipment, environmental conditions, and overall office operations across multiple locations.
- Act as the central point of contact for information technology matters, coordinating with internal stakeholders to assess needs, prioritize initiatives, and support system improvements.
- Manage the lifecycle of bureau technology assets, including deployment, tracking, and compliance with departmental policies.
- Collaborate on IT financial processes, including monitoring and managing chargebacks in coordination with fiscal operations.
- Represent the bureau in department-wide committees and working groups.
- Lead the development, implementation, and ongoing maintenance of standard operating procedures across key functional areas.
- Design and implement quality improvement frameworks, incorporating staff feedback, data analysis, and structured methodologies such as Plan-Do-Study-Act cycles.
- Support bureau-wide planning and preparedness efforts, including continuity of operations planning.

Preferred Qualifications:
- Demonstrated experience managing administrative or operational functions within a complex organization, preferably in government, healthcare, or public health settings.
- Strong background in developing and implementing standard operating procedures (SOPs) and process improvement initiatives.
- Experience leading quality improvement efforts using structured methodologies such as Lean, Six Sigma, or PDSA.
- Ability to coordinate information technology needs and manage assets.
- Experience managing cross-functional projects and collaborating with diverse stakeholders.
- Strong organizational and project management skills with ability to manage multiple priorities.
- Excellent communication and interpersonal skills.
- Commitment to advancing equity and inclusion.
- Proficiency with Microsoft Office Suite (Word, Excel, Outlook, Teams).

Minimum Requirements: 5 years of professional experience in business administration, public administration, or management (or equivalent combination with education substitutions).

Salary: $85,967 - $132,296 Yearly

Location: 250 Washington Street, Boston, MA (Hybrid eligible)

About DPH: The mission of the Massachusetts Department of Public Health is to prevent illness, injury, and premature death, to assure access to high quality public health and health care services, and to promote wellness and health equity for all people in the Commonwealth.

The Commonwealth is an Equal Opportunity / Affirmative Action Employer.