JOB POSTS
Shelter Manager, Operations Officer II (NCS)
CITY OF BALTIMORE - MAYOR'S OFFICE OF HOMELESS SERVICES
Baltimore, Maryland, USA (On-site)
$76,299 - $122,078
About the City of Baltimore:
Experience the reward of a fulfilling career and enjoy the added element of excitement in a vibrant, diverse atmosphere. The City of Baltimore offers limitless opportunities to help drive social impact, both on the job and in the community, while serving its citizens.
About the Mayor's Office of Homeless Services:
The Baltimore City Mayor's Office of Homeless Services (MOHS) oversees emergency services programs and activities for homeless persons in the city.
Job Summary:
The Shelter Manager oversees the emergency services program and activities and performs a variety of related duties. This position reports to the Deputy Director of Mayor's Office Human Services.
Essential Functions:
• Coordinates the day-to-day operation of the crisis system of care for homeless persons, including oversight of coordinated entry system to shelter
• Directs the activities of the emergency services program and staff
• Provides oversight of emergency shelter providers
• Coordinates crisis management response for urgent matters in alignment with emergency management protocols
• Plans, develops, implements, and evaluates emergency shelter services to effectively meet the City's homeless services and policy priorities
• Establishes quality assurance standards for city funded shelters
• Ensures safety and habitability standards are maintained at city owned shelters
• Assists with capital project planning and development for expansion of emergency and winter shelter operations
• Works with partner agencies and community groups to improve emergency services
• Evaluates programmatic needs and ensures shelter contracts maximize quality of client services
• Leads planning and coordination of Winter Shelter and Code Red Extreme Plan
• Oversees recording and analysis of data from emergency shelter teams
• Serves as Agency lead for public health crisis response
Minimum Qualifications:
Education: Bachelor's degree in business administration, public administration, management or related field from an accredited college or university
AND
Experience: Four years of experience in professional level administrative, operations, or technical work and direct experience with emergency shelters, crisis care for unhoused people and coordinated care systems
Licenses: Valid Maryland Class C Noncommercial driver's license required
Preferred: A degree or certification as a Licensed Social Worker is highly desirable
Salary Range: $76,299 - $122,078 Annually
Hiring Salary Range: $76,299 - $99,188 Annually
This is a Non-Civil Service Position
HOW TO APPLY
To Apply:
Please apply online through the City of Baltimore's career portal at:
https://baltimorecity.wd1.myworkdayjobs.com/en-US/External/job/7-E-Redwood-St/Shelter-Manager--Operations-Officer-II--Mayor-s-Office-of-Human-Services_R0016057
Application Deadline: May 3, 2026
Required Documents:
• Resume
• Copy of valid driver's license (must be uploaded with application)
Background Check: Eligible candidates under final consideration will be required to complete a Criminal Background Check
Probation: All persons selected for this position must complete a mandatory six-month probation period
Financial Disclosure: This position is required to complete a Financial Disclosure pursuant to City Ethics Law within 30 days of hire
The City of Baltimore is an Equal Opportunity Employer and is committed to a workplace that values diversity, equity, and inclusion. The City prohibits discrimination on the basis of race, color, religion, age, sex, ancestry, creed, national origin, disability status, genetics, marital status, military service, sexual orientation, gender identity/expression or any other characteristic protected by federal, state or local laws.
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