Senior Manager of Internal & Institutional Communications

About Us

Here for animals since 1868, the San Francisco SPCA is a cherished San Francisco institution, known for compassion, excellence and innovation in the fields of animal welfare and veterinary medicine.

We operate a public veterinary hospital, a high-quality, high-volume spay-neuter clinic, a community veterinary clinic, and provide low-cost community medicine programs. The SF SPCA saves the lives of homeless dogs and cats through our shelter medicine and adoption programs.

Role Description

The Senior Manager of Internal and Institutional Communications is a hands-on role responsible for advising on and executing communications strategy across internal, executive, Board, and institutional channels. This is largely an individual contributor role requiring someone equally comfortable providing strategic recommendations and rolling up their sleeves to deliver on agreed direction.

Core Responsibilities:

• Develop and implement a comprehensive internal and executive communications strategy aligned with organizational goals
• Partner closely with senior and executive leadership across functions to understand internal communications needs
• Collaborate with senior leadership to craft messages and presentations for employees, donors, volunteers, and other key stakeholders
• Develop and oversee an online reputation monitoring program; analyze sentiment and provide risk assessments
• Produce a high volume of communications materials including leadership talking points, organizational announcements, briefing documents, newsletters, and intranet content
• Support the VP of Marketing and Communications in executing external communications strategy
• Manage and direct the external PR firm, serving as primary point of contact
• Contribute to crisis communications planning and response
• Write and edit external and internal communications materials for strategic initiatives

Requirements:

• 6-8 years of experience in communications, PR, or related field
• Exceptional writer and communicator with ability to translate complex topics into clear, compelling messaging
• Proven experience supporting executive or Board-level communications
• Experience managing external agencies or PR firms
• Track record of working cross-functionally and building trust with senior stakeholders
• Deep understanding of nonprofit communications needs preferred
• Strong project management and personal accountability

Work Environment:

• Work is performed in a shelter/animal hospital setting
• Eligible for a hybrid work schedule of 2-3 days remote per week
• Occasional evening and weekend availability required

Salary & Benefits:

$124,000 - $138,000 annually. Benefits include PTO, medical/dental/vision, life insurance, 401k with matching, student debt relief program, pre-tax commuter benefits, and discounts on veterinary care.