Social Marketing, Community Manager

The Community Manager serves as the dedicated lead for daily social media listening, monitoring, and engagement for Susan G. Komen. Acting as a frontline representative, the role ensures the online community receives timely, accurate, and compassionate support while protecting brand reputation across all platforms (Facebook, Instagram, TikTok, LinkedIn, X, and others). This is a remote position; candidates must reside within the contiguous United States.

Responsibilities include monitoring and responding to comments, messages, and tags daily with empathy and urgency; using social listening tools to identify keywords, emerging issues, and influential voices; flagging and managing harmful content while enforcing community guidelines and escalation protocols; providing direction to Komen resources and engaging with user-generated content; tracking engagement trends, sentiment, and response times and reporting metrics; and collaborating with internal partners to maintain a standard list of responses.

Qualifications: Bachelor's degree required; 3-5 years of experience in community management, social support, and digital communication; strong judgment for sensitive topics; high attention to detail; ability to manage high-volume multitasking in a fast-paced environment; and proficiency with social listening tools (Sprout Social or NewsWhip preferred).