Chief of Staff and Communications to the COO Senior Director

Hospital for Special Surgery (HSS), consistently ranked No. 1 in orthopedics by U.S. News & World Report, is seeking a Chief of Staff and Communications to the COO Senior Director. This hybrid role is based in New York, NY.

Compensation: $145,500 - $222,000 annually, plus additional benefits.

What You Will Be Doing:

Communications Strategy and Execution

• Develop and execute a comprehensive communications strategy for the COO to reach frontline staff, operations and executive leadership, the CEO, and the Board
• Shape the narrative and messaging around major initiatives, operational performance, and strategic priorities
• Oversee creation of materials (presentations, remarks, video scripts, written updates) for internal and external forums
• Provide coaching and feedback to the COO on messaging, tone, and delivery for high-stakes engagements

Communications Leadership

• Lead and supervise a Communications Lead responsible for management level and operations communications
• Ensure coordination of COO communications with broader organizational communications, marketing, and public affairs
• Design and run COO-sponsored governance forums (e.g., Ops Council, Management Committee)
• Partner with HR, Communications, and Operations leaders to design communication plans supporting culture, engagement, and change initiatives

Change Management and Special Projects

• Provide change management leadership for priority COO initiatives, including stakeholder analysis, communication plans, and adoption support
• Lead or oversee special projects on behalf of the COO and VP, Operations & OE
• Synthesize insights and trends from across projects and operations to inform COO priorities, risks, and opportunities

Regular Full-time position. HSS is a recipient of the Magnet Award for Nursing Excellence and is committed to providing an innovative, supportive, and inclusive environment.

Equal Opportunity Employer