Chief of Staff and Communications to the COO Senior Director

How you move is why we're here. Now more than ever.

HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.

Emp Status: Regular Full time
Work Shift: Day
Compensation Range: $145,500.00 - $222,000.00

What you will be doing:

Communications Strategy and Execution
- Develop and execute a comprehensive communications strategy for the COO to reach frontline staff, operations & executive leadership, the CEO, and the Board.
- Shape the narrative and messaging around major initiatives, operational performance, and strategic priorities, ensuring consistency and clarity across audiences and channels.
- Oversee creation of materials (presentations, remarks, video scripts, written updates) for internal and external forums involving the COO.
- Provide coaching and feedback to the COO on messaging, tone, and delivery for high stakes engagements.

Communications Leadership
- Lead and supervise a Communications Lead responsible for management level and operations communications.
- Ensure coordination of COO communications with broader organizational communications, marketing, and public affairs to maintain a coherent enterprise voice.
- Design and run COO-sponsored governance forums (e.g., Ops Council, Management Committee), ensuring clear agendas, decision rights, and follow-through.
- Partner with HR, Communications, and Operations leaders to design communication plans that support culture, engagement, and change initiatives.

Change Management and Special Projects
- Provide change management leadership for priority COO initiatives, including stakeholder analysis, communication plans, and adoption support.
- Lead or oversee special projects on behalf of the COO and VP, Operations & OE, from problem definition through execution and hand off.
- Synthesize insights and trends from across projects and operations to inform COO priorities, risks, and opportunities.

Hospital for Special Surgery is committed to providing high quality care and skilled, compassionate, reliable service to our community in a safe and healing environment. HSS provides care, admits, and treats patients and provides all services without regard to age, race, color, creed, ethnicity, religion, national origin, culture, language, physical or mental disability, socioeconomic status, veteran or military status, marital status, sex, sexual orientation, gender identity or expression, or any other basis prohibited by federal, state, or local law.