Senior Dental Operations Director – Family Health Centers at NYU Langone

ABOUT FAMILY HEALTH CENTERS AT NYU LANGONE

Family Health Centers at NYU Langone, a designated Level 3 Medical Home, is the largest federally qualified health center network in New York State, and the second largest in the nation. It includes eight primary care sites, 40 school-based health centers and dental clinics, four day care centers, the nation's largest dental residency program, and New York State's largest behavioral health program. The network also includes 12 community medicine sites providing care to disenfranchised New Yorkers, comprehensive HIV services, chemical dependency programs, and a family support center that offers educational, vocational, and other social support programs.

POSITION SUMMARY

The Senior Dental Operations Director oversees the day-to-day clinical operations of the Family Health Centers dental program across multiple practices and locations. This role is a key member of the dental senior leadership team and partners closely with the Associate Dental Officer to maximize growth and financial performance, drive clinic efficiency, ensure the highest standards of patient care, and fosters a positive, high-performance work culture.

JOB RESPONSIBILITIES

Strategic Planning & Execution: Develop and implement operational strategies aligned with the organization's goals. Identify opportunities for process improvements, cost optimization, and efficiency enhancements.

Operational Management: Oversee the daily operations of all dental sites, ensuring smooth workflows and resource allocation. This includes managing budgets, visit volumes, schedules, inventory, facilities, and logistics.

Leadership & Staff Management: Provide direct supervision, coaching, and mentorship to staff and departmental/site managers. Responsibilities include recruiting, training, performance evaluations, and fostering a culture of teamwork and accountability.

Financial Oversight: Monitor and analyze key performance indicators (KPIs) and financial reports (monthly P&L statements) to ensure profitability and budget adherence. Implement data-driven strategies to improve visit volume and revenue cycles and control expenses.

Compliance & Quality Assurance: Ensure all operations comply with federal, state, and local regulations and internal policies and procedures. Partner with the Associate Dental Officer to ensure quality improvement initiatives and performance targets are met.

Patient Care & Experience: Collaborate with dental clinical leaders to ensure high standards of patient-centered care and satisfaction. Implement strategies to enhance overall patient experience and retention and address patient grievances effectively.

Revenue Cycle Management: Collaborate closely with the revenue cycle team to ensure staff and provider compliance with all federal, state, and payor specific billing requirements to optimize reimbursement.

KEY SKILLS

Proven track record of success in managing complex clinical programs, leading large teams, and achieving operational and financial goals.
Excellent leadership, problem-solving, and financial analysis skills.
Excellent analytical skills for interpreting data and performance metrics.
Skilled at identifying root causes of issues and implementing strategies for continuous performance improvement.
Strong time management, attention to detail, and follow-through.
General understanding of healthcare regulatory and payer requirements.

MINIMUM QUALIFICATIONS

Bachelor's degree and a Master's degree in Business Administration, Healthcare Administration, or a related field required.
7-10 years of progressive leadership experience in healthcare, public health, or a multi-location dental setting.
Equivalent combination of education and experience will be considered.

Salary Range: $209,207.96 – $308,582.16 Annually
Job ID: 1156091_RR00115315 | Full Time | On-site | Brooklyn, NY