Sr. Program Operation & Data Coordinator

About Us:

At Women's Money Matters, we believe that financial wellness is a fundamental human right. Our mission is to build the financial wellness, confidence, and security of women and girls living on low incomes through a proven model that combines instructional workshops with personal, one-to-one coaching. By investing in women and girls, we aim to break cycles of poverty and empower our participants to take control of their financial futures.

Position Summary:

As our organization continues to grow, we are seeking a highly organized, tech-savvy Program Operations & Data Coordinator to support both the operational and data systems behind our programs. This individual will play a key role in ensuring seamless program operations, high-quality participant support, and reliable data systems. This role blends people-centered coordination, strong communication, and Salesforce data management to support both virtual and in-person program delivery.

The ideal candidate blends people-centered program coordination with strong Salesforce skills and excellent communication. They are comfortable with technology and passionate about helping women overcome barriers to participation and success.

Responsibilities:

Program Coordination & Participant Support
• Support recruitment and enrollment by conducting outreach to individuals who expressed interest in programs but have not yet enrolled
• Guide new participants through the program selection and onboarding process
• Ensure participants have the technology, equipment, and resources needed to fully participate in programs
• Provide responsive, participant-centered support throughout the program cycle
• Coordinate materials, meals, and logistics for in-person sessions
• Prepare graduation packages, certificates, and participant gifts

Salesforce Program Setup, Data Management & Reporting
• Onboard new programs into Salesforce, setting up cohorts, forms, program structures, and tracking fields
• Maintain clean, accurate data by performing routine data entry, updates, and quality assurance checks
• Create and run Salesforce reports and dashboards to support program monitoring, recruitment tracking, and outcomes reporting
• Work with program leadership to improve data workflows, forms, and reporting tools

Communication & Workflow Management
• Manage the main Programs email inbox, responding to participant inquiries or assigning tasks to team members
• Review and triage emails submitted through the website requiring Programs Team follow-up
• Maintain communication workflows using templates, automated processes, and Salesforce tools

Partnership & Sponsorship Support
• Assist in tracking partner sponsorship commitments, participant placements, deliverables, and outcomes in Salesforce
• Support preparation of documentation and invoices related to program sponsorships
• Collaborate with internal teams to ensure accurate and timely reporting to partners and sponsors

Qualifications:

Required:
• 1–3 years of experience in program coordination, operations, CRM management, or related roles
• Strong proficiency with Salesforce, including creating reports, dashboards, managing contacts, and performing data quality checks
• Excellent organizational and project management skills with strong attention to detail
• Professional written and verbal communication skills
• Comfort with technology and willingness to troubleshoot tech needs
• Ability to manage multiple tasks and deadlines in a fast-paced environment
• Commitment to equity and supporting women from diverse backgrounds

Preferred:
• Experience administering or supporting nonprofit Salesforce environments
• Ability to speak Spanish